Synthgram Privacy Policy

Privacy Policy

Last Updated: January 2, 2025

1. Introduction

Welcome to Synthgram ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered document management platform, including our website (https://www.synthgram.com) and related services (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

  • Account Information: When you register, we collect your name and email address
  • Billing Information: For paid subscriptions, we collect payment details and billing addresses
  • Document Content: We process and store documents you upload to our platform
  • User-Generated Content: Including comments, annotations, and custom workflows

2.2 Automatically Collected Information

  • Usage Data: Information about how you interact with our Service
  • Device Information: Including device type, operating system, browser type, and device characteristics
  • Log Data: IP addresses, access times, error logs, and referring URLs
  • Cookies and Similar Technologies: Used to enhance your experience and collect usage data

3. How We Use Your Information

We use your information to:

  • Provide and maintain our Service
  • Process and analyze your documents using AI technology
  • Improve and personalize your experience
  • Communicate with you about updates and features
  • Process payments and prevent fraud
  • Send you marketing communications (with opt-out option)
  • Identify usage trends and maintain security
  • Comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Secure data centers with redundancy

5. Data Sharing and Disclosure

We may share your information with:

  • Service providers who assist in operating our platform
  • Third-party analytics providers
  • Law enforcement when required by law
  • Business partners with your consent

6. AI Processing and Data Analysis

Our Service uses artificial intelligence to:

  • Analyze and organize documents
  • Generate insights and summaries
  • Power search functionality
  • Create new documents based on your content

We use third-party Large Language Models (LLMs) to process data and implement comprehensive security practices to protect your information during AI processing.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. If you delete your account, we will remove or anonymize your information unless we need to keep it for legal reasons.

8. Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Export your data
  • Control cookie preferences
  • Withdraw consent for data processing

9. International Data Transfers

We may transfer your data internationally. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes via email or through our Service.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: www.synthgram.com/contactus