Synthgram Terms of Service

Terms of Service

Last Updated: January 2, 2025

1. Agreement to Terms

By accessing or using Synthgram's services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

2. Service Description

Synthgram provides AI-powered document management tools, including:

  • Document cataloging and organization
  • Intelligent search functionality
  • Document analysis and insights
  • Content generation capabilities
  • Collaborative features

3. Account Registration

3.1 Account Creation

  • You must be at least 18 years old to use our Service
  • You must register for an account to use our Service
  • You agree to provide accurate, current, and complete information
  • You are responsible for maintaining the security of your account

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access

4. Subscription and Payments

4.1 Pricing Plans

  • We offer various subscription plans with different features and limitations
  • Enterprise customers may have custom pricing arrangements
  • All fees are exclusive of taxes unless stated otherwise

4.2 Payment Terms

  • Payments are due in advance for the subscription period
  • We use secure third-party payment processors
  • Fees are non-refundable except where required by law

5. User Responsibilities

You agree to:

  • Use the Service in compliance with all applicable laws
  • Maintain appropriate security measures for your account
  • Not share account access with unauthorized users
  • Not attempt to reverse engineer the Service
  • Not use the Service for any illegal or unauthorized purpose
  • Review and validate any AI-generated content

6. Content and Data

6.1 Your Content

  • You retain all rights to your content
  • You grant us a license to host, store, and process your content
  • You are responsible for the legality of your content

6.2 Generated Content

  • AI-generated content may be subject to additional terms
  • We do not guarantee the accuracy of AI-generated content
  • You are responsible for reviewing and validating generated content

7. Intellectual Property

7.1 Our IP Rights

  • All Service-related intellectual property belongs to us
  • You may not use our trademarks without permission
  • The Service's AI technology and algorithms are proprietary

7.2 Feedback

You grant us a perpetual license to use any feedback you provide.

8. Service Availability and Support

8.1 Service Level Commitments

  • We strive for 99.9% uptime but do not guarantee uninterrupted service
  • Support response times vary by subscription level

8.2 Updates and Modifications

We may modify the Service at any time, with or without notice.

9. Limitation of Liability

9.1 Warranty Disclaimer

The Service is provided "as is" without warranties of any kind.

9.2 Liability Limits

Our liability is limited to the amount paid for the Service in the past 12 months.

10. Term and Termination

  • Either party may terminate these Terms with notice
  • We may suspend service for violations of these Terms
  • Upon termination, you must cease using the Service
  • You may request export of your data upon termination

11. Dispute Resolution

  • Disputes will be resolved through binding arbitration
  • Claims must be brought individually, not as part of a class action

12. Changes to Terms

We may modify these Terms at any time. Continued use of the Service constitutes acceptance of modified Terms.

13. Contact Information

For questions about these Terms, contact us at: www.synthgram.com/contactus